Alarm options disappeared on charge 3 since update

[Turnelj]

I no longer have an option on my dashboard to add or amend any alarms on my Fitbit since the new update? I simply cannot find any reference to alarm anywhere? Help

[JohnnyRow]

Assuming on phone app, tap circle picture icon near top left to Account page, then tap your tracker to get to tracker page, and look for Alarms.

[Turnelj]

Brilliant thanks. I rebooted it and now it’s back there

[JohnnyRow]

You've got lots of company of people unable to find alarms now.

[Splibby]

What on earth is the "tracker to tracker" thing you are referring to?  I literally went through the entire app in my account and found no option for alarm. 

[JohnnyRow]

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@Splibby wrote:

What on earth is the "tracker to tracker" thing you are referring to?  I literally went through the entire app in my account and found no option for alarm. 

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After the first step above gets you to the Account page, tap the picture of your tracker in order to get to the tracker page.

Or quoting from help page:

1. Tap the Today tab > your profile picture > your device image. 
2. Tap Silent Alarms > Set a New Alarm.
3. Set the alarm time and frequency, and save. 

Or you can always click 'Help" at top of this page and do a search on "alarm".

[RebeccaGR]

Yes, but this is the problem... there is no “alarms” option to click on. 

[JohnnyRow]

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@RebeccaGR wrote:

Yes, but this is the problem... there is no “alarms” option to click on. 

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After the recent firmware update, alarms on Charge 3 have been moved from phone app to the tracker on your wrist.  From clock face, scroll right through apps to find 'Alarms'.

[RebeccaGR]

Thank you.

Sent from my iPad

[SunsetRunner]

Actually,I don’t like to set alarm only from my charge3, it’s not easy to set. I hope you can feedback to your team to add alarm option back in the app. This is a bad decision.

[SunsetRunner]

This is the stupidest thing ever, if I knew it I wouldn't update it. How do we have to contact to have it back? I hate that I have to do it on the tracker. If they don't put it back as it was I will not use my Fitbit any more.

[AdamP-OH]

Yeeeeah that’s a pretty stupid decision. Left my Charge 3 for an Apple Watch in June and decided to charge up the Charge and check out the activity minutes. My heart has a soft spot for Fitbit. That battery life and sleep tracking is the best! I’ve used my Fitbit as a silent alarm clock for years now and this is a major bummer. I was kinda looking for a reason to ditch my Apple Watch, but I’m now thinking I made the right move despite it’s drawbacks. 

[Pamydosy]

Thanks for the information. Unfortunately, I can’t see the numbers well enough to set the alarms. Why did they move it? 

[NW-Bryan]

The alarms weren't moved to the tracker since they are always available on both the tracker and app. Now, we no longer have the ability to create/update our alarms from the app, and I have a hard time believing this was done intentionally and thoughtfully. Please confirm.

[Brook0825]

I agree. Not being able to set up your alarm on your phone is a bad decision. The screen in the FitBit is too small to see it easily and it is cumbersome. Being back the option to set it on your phone. 

[johnwalter3]

i agree, had i known I would lose the set alarm function on my phone, I would not have updated.   PLEASE REVERSE THIS

[pbo1033]

Why complicate what was simple.

This change is stupid.

[Montanamomma79]

That did not work for me. There is no longer a silent alarm listed.

[Tlbart]

As others have stated. Really bad idea to have removed silent alarm option from the app. If I had know this I would not have updated my device. Please feedback it needs putting back onto the app

[Fira]

Sorry what does ‘tap your tracker’ mean