Alarms keep duplicating on Charge 3

[kpapalia]

I have had 4 alarms for years at 5, 7, 11 am and 4 pm.  They are set to  repeat all weekdays.

Suddenly they are randomly changing on me.  Sometimes they’ll all change to read all 7.   Or sometimes just 2 will change.   today there were two 7’s.   when I fixed one back to 5, they both became 5’s.   It seems to happen after I charge.  Sometimes rebooting will fix it.  Syncing has no effect.   Monday mornings are consistently bad.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @kpapalia. Thank you for letting us know about what's happening with your Charge 3 alarms and that you have already tried rebooting your tracker.

I would recommend removing all the Alarms on your Online Dashboard and then restarting your tracker again. Then set your alarms again on your Charge 3.

Keep on visiting the forums. 

[kpapalia]

I found the alarms in the online dashboard but I don’t see how to delete them.  From what I can tell, all I can do is turn them off and on.

[AndreaFitbit]

Thanks for getting back to us and for sharing your removing the Alarms inquiry @kpapalia.

To remove the Silent Alarms on the Online Dashboard click on the pencil on the right side of the alarm and then select Delete Alarm on the button.

Keep on visiting the forums. 

[kpapalia]

I removed all of the silent alarms online. I have rebooted the charge 3 twice but they are still showing on the fitbit.

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[AndreaFitbit]

Thanks for getting back to us and for following  advised troubleshooting steps @kpapalia.

I know how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.