Alarms not working on Charge 3

[GFKMK]

All my alarms have stopped working on my Charge 3. I’ve reset and still nothing. Also, some of them (I only have a total of 3 alarms) will double and then one disappears. So I’m constantly having to check to make sure the alarm I need is still there. Along with this now and they have stopped vibrating. I need help with both. 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @GFKMK. Thank you for letting us know that you have restarted your Charge 3 to make your alarms work.

Please try setting your alarms through fitbit.com dashboard:

1. From the fitbit.com dashboard, click the gear icon > your device image. 
2. Under Silent Alarms, click Add Alarm.
3. Select the alarm time and frequency. Be sure to enter the alarm time in the format HH:MM.
4. Click Save. If the entry box turns red, you may have entered your alarm time in an incorrect format. Be sure you include a colon between hours and minutes.
5. Click the Fitbit Connect icon    > Sync Now.

Does your Fitbit vibrate when you press the button?

Keep on visiting the forums. 

[GFKMK]

No. It doesn’t even vibrate any more when I plug it in to charge. I have tried everything suggested in the community and nothing is working for me. 

[AndreaFitbit]

Thanks for getting back to us and for trying the advised troubleshooting steps @GFKMK. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[GFKMK]

When is a good time…my preference is via chat

Monika
Sent from my iPad

[AndreaFitbit]

Thanks for getting back to us and for your question @GFKMK. 

If you're located in the U.S., chat is available 24 hours a day.

Keep on visiting the forums. 

[GFKMK]

I did chat this morning with someone. They are going to review with a team and get back with me.

Monika
Sent from my iPad

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you already got in touch with our team @GFKMK. 

Please let us know how it goes.

Keep on visiting the forums. 

[willjoe]

Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Press and hold the button to restart your tracker: Press and hold the button on your tracker for 8 seconds.

Regards,

Will