An app is needed to use the device-Charge 4

[LouiseL.]

Tried to sync my charge 4 to my new phone its all set up just keeps saying when my Bluetooth connection is looking for tge fitbit that I need an app to use the device. I have the app I even reset it can anyone help me with this issue?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @LouiseL.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 4 before contacting us.

Please try the following steps:

- From the Fitbit app go to the notifications section.

- If some permissions pop up, accept them.

- Turn off all notifications.

- Restart your phone

- Turn off bluetooth, wait 10 seconds and turn it back on.

- Sync your Tracker

Hope this helps.

[Brokefang_no1]

I've had this issue for almost a yr. I've found a work around of turning on the Bluetooth after opening the app on my cell. It takes a bit longer to sync but syncs. I'm so disappointed with this charge 4. Wish my charge 2 never died. 

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Brokefang_no1.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Thank you for letting us know how you resolved the syncing issue you experienced.

If you have any question, please let us know.

[Maree69]

• Hi I've got the same problem that you are addressing here ,so I did what you said but I still can't connect my fitbit to Bluetooth still says I need an app? Can you help