Another Charge 3 with Grey Screen and lines!!

[Carlielala]

So today just as my Charge 3 notified me it needed charging, the screen suddenly changed from black to grey with diagonal

white lines - it’s definately malfunctioned in some way or form! I’ve looked on the forum for a solution, tried the long start/reboot but nothing has worked and I’m concerned that with many other users reporting the same issue that there is a problem with this model variant. It was a Christmas present and as such I’m rather upset only after 6 months this has happened. Can someone from Fitbit please confirm how I can escalate this matter for a replacement? Happy to return so that you can see the issue i am having. I look forward to a response - thanks so much in advance. 

[Kernowchild · Accepted solution]

I have exactly the same issue

[Carlielala]

It’s frustrating......it’s the third Fitbit device I’ve had a problem with.....my previous 2 Charge HRs I had to have replaced as the button came away on one and the the replacement one wouldn’t charge up anymore after about 6 months!! I feel like I’m losing confidence given that my third device now has a problem as well after such a short time in having it! 

[sarahkeillor]

This has also happened to mine restart does not correct it. This is the second time it has happened to my charge 3. Had a charge 2 with no problems.  Please advise.

[Vickistrike]

Hi I have got the same problem with my Fitbit got it at Christmas And it’s now grey with lines across. Did you send yours back? 

[sarahkeillor]

Hi I have had a replacement but exactly the same thing has happened again. Guessing it must be a common fault with charge 3 as never had a problem when I had charge 2. Have reported it again.Sent from my Samsung Galaxy smartphone.

[Suenorfolk]

Hi ive got the same issue how do i contact fitbit please can anyone help ??

[SunsetRunner]

I’m having the same issue with mine and after all the troubleshooting with the support team this is the response I got...“Upon checking on the system, we were able to find that the Ionic was connected for the very first time on Jan 16, 2019

Since this Fitbit is already over the warranty, we don't have the option to provide a replacement at this time. We've generated a 25% of discount to purchase a new FItbit in the next 30 days.”

Really, this is the best Fitbit can do?

[Suenorfolk]

• Please check your system again this wasnt brought untill black friday 2019 so is only 6 months old and now the tracker us completely black