Another snapped pebble to band connector.

[poptv]

One of the connectors that join the strap to the pebble has snapped off making my charge 4 unusable. To make matters worse it was bought as a gift and there's no way of finding out when it was actually bought. Reading online, this seems to be a common problem. Is there any way of fixing the problem, or do I just suck it up and move to another manufacturer?

[Leannek18]

Unfortunately it can't be fixed, unless you super glue it together. there is a year warrant through fitbit, i would just use the day you got it as the day purchased. But the replacements wont fix the problem, just prolong switching brands. i am on my third replacement since November.. the product sucks and they know it. won't do anything about it. 

[Yorkielover]

Look up goseth bands on amazon.  The tracker fits in and you can use it again.  If it's over 12 months fitbit won't do anything but give you 35% off a new purchase.   Very disappointing since the connection is clearly defective 

[Leannek18]

What does the band connect to if the connector on the pebble is broken off?

[Yorkielover]

 the tracker fits into a "pocket".  You do have to remove the tracker to charge but works and only $12.  

[poptv]

Hi all.

Thanks for all the advice it's appreciated. It's definitely older than 12 months, so I'll go down amazon strap route.

Thanks again.