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App and device show active minutes but not syncing to bingo

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‎04-28-2020 09:39 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-28-2020 09:39 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

So there is 1 day left on the bingo game and one tile left to flip, but the app isnt syncing to the game. Just the active minutes - miles and steps are updating.

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‎05-11-2020 06:48 - last edited on ‎12-23-2024 10:46 by Fitbit Moderator

‎05-11-2020 06:48 - last edited on ‎12-23-2024 10:46 by Fitbit Moderator

@Jinglz Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Active minutes not showing on your Bingo. Try logging out from the app, restart your phone and log back in. Also make sure that your app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-27-2020 13:29

In response to AlvaroFitbit

‎12-27-2020 13:29

Did not work for me. I think there is a bigger problem w active minutes 

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