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App keeps deleting water log

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‎05-22-2019 07:04 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-22-2019 07:04 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Using the iOS app for around 3 years now. Every now and then, as far as I can tell, the app sporadically deletes or reduces my water intake total.

Weirdly it doesn’t delete each individual addition throughout the day e.g. 250ml, 500ml, instead when this happens, the total of my daily intake will be incorrect e.g. 250+500+500= 1000 rather than 1250

 

Ive seen numerous posts about this and nobody ever seems to truly solve the issue. My app is fully up to date and I’ve even deleted and reinstalled. 

 

Come on fitbit, this has been a long time issue.

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5 REPLIES 5

‎05-23-2019 07:33

‎05-23-2019 07:33

@Andy94 Welcome! It's great to see you around! 

 

Let me help you with your water logs and thank you for troubleshooting this issue. Please try logging out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎05-23-2019 08:31

In response to AlvaroFitbit

‎05-23-2019 08:31

Like I said, this has been going on for years. I’ve logged out of the app and restarted my phone and there’s no way of telling if the issue is fixed until it happens again next time: it happens sporadically

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‎11-12-2019 09:55

In response to AlvaroFitbit

‎11-12-2019 09:55

I am experiencing the same issue - I record my water, it is there for awhile, then some of my entries get dropped, often all of them.  It is syncing zero to the desktop as well.  This started about 2 weeks ago.  I've logged out, restarted the phone, uninstalled the app and reinstalled.  No improvement.  

 

It is also doing this with my manually entered exercises as well.  Some stay, some are dropped.  Most recently, yesterday's treadmill synced to desktop but dropped from my app.  

 

Need solution.  Thanks.  

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‎09-12-2020 21:53

In response to cliffcallow

‎09-12-2020 21:53

Yeah this is clearly an app bug that needs to be escalated to the Fitbit product team and resolved. My water log regularly deletes the last few days and I have to re-enter my stats (which fortunately I also record in another app). 

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‎11-09-2020 05:49

In response to BeechewDC

‎11-09-2020 05:49

I’m having a similar experience as well. Every morning I start logging my water in the app and some time either late morning or early afternoon, I go back to add more water and the day’s entries are gone. This is been happening for me since I started logging water intake earlier this year. Both my phone and my Fitbit charge 3 are both current on the latest version.

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