App missed one hour of 250 steps

[Bagpuss_Janet]

My Fitbit Charge 3 shows my full 9/9 hours of 250 steps but the app says I missed hour 9am to 10am. 

I've uninstalled and reinstalled the app and restarted my phone to no avail.

 

 

[MarkMM]

Did you happen to charge it? I've had glitches before, but for sure if I didn't sync between a 250 step accomplishment, and a charge, that hour won't count in the app if I sync later. 

[Bagpuss_Janet]

Hi Mark. Thanks for replying.  No, I charged it overnight last night. 

[Akas]

Hi @Bagpuss_Janet  unpair your device and see what happens and then pair it so that you can change your settings