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App not showing heart rate data after a run.

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‎08-13-2019 08:58 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 08:58 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

The past three weeks when I have gone for a run the average heart rate and time in heart rate zones data is not shown.  I know that these are measured as I can view the data in the heart rate data on the app.

 

When I go for a run, I start it by clicking on the track excercise button to enable the connected GPS. This has always worked and now no heart rate data is available after the workout.

 

Any advice on this issue would be appreciated.

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4 REPLIES 4

‎08-14-2019 11:29 - last edited on ‎01-29-2025 08:24 by Fitbit Moderator

‎08-14-2019 11:29 - last edited on ‎01-29-2025 08:24 by Fitbit Moderator

@Mvanderberg, welcome! It's great to see you around! 

Let me help you with your missing heart rate data. This is an issue already being investigated by the team and hopefully they will find a fix soon for everyone. I appreciate your patience in this matter.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-15-2019 10:57

In response to AlvaroFitbit

‎08-15-2019 10:57

I use my charge2 for cycling and this problem has existed for several weeks.  This is a fundamental feature.  Your customers deserve some kind of statement from the company beyond we’re working on it. 

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‎10-02-2019 15:30

In response to AlvaroFitbit

‎10-02-2019 15:30

Is this still an unresolved issue? My latest run didn't include heart rate. When will it be fixed? 

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‎10-09-2019 12:03

In response to TimSF

‎10-09-2019 12:03

@TimSF Welcome! It's great to see you around! Sorry for the delay in my response.

 

As mentioned before the issue is being investigated by the team and at this time there isn't a solution for it. Still keep your app up to date to ensure all fixes are applied once they are released.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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