Apparently the server for charge 2 (some users?) is down since last week

[Sandhya60]

The Server malfunction/down notice came up yesterday on the MS app online. This happened while I was being helped by help/chat. So, not my issue..something up with the servers, after spending 1/2 hour on chat, reloading, downloading and etc. I have not had a system update for a week now. Sad

[Rich_Laue]

Fitbit support tweeted yesterday that there will be a planned server shutdown last night for maintenance. 

Sorry. 

[Sandhya60]

then this "down time" has been for 7 days now. I communicated early with support yesterday, and they didn't know anything about this earlier in the day till I informed them of it. I was told that the server being down was "affecting some charge 2" users and this is not part of any planned outtage. This happened a few months ago as well. The computer and phone do not even recognize my charge 2 any longer. It is almost 2 years old btw

[Rich_Laue]

Sorry I was simply relaying a tweet. I had not realized that you have been seeing this message all week. 

Your first post sounded like the server down issue started whole communicating with Fitbit support. 

Normally this is an issue between the Fitbit server and the Fitbit app and has little to do with the tracker. 

Not knowing the phone type. 

Some android users clear the Fitbit app's cache, while others need to blog out/in to fix this issue. That is if it hasn't cleared up in a few hours.