Arch 4 dim screen have tried everything

[Maggie5371]

I have tried all the suggestions to correct dim screen problems on my charge 4, which is less than a year old. I am currently researching replacements . I am so sick of this problem, I have to wear a watch in addition to my fitbit just to be able to tell the time, it still seems to track the steps and sleep but this is getting old, anybody have any new suggestions, ready to go to another vendor, fitbit seems to be totally unresponsive to fixing these problems . Ideas welcome.

[JuanFitbit]

@Maggie5371 , A warm welcome to the Community! Thank you for your message .

Have you tried restarting the Charge 4?How do I restart my Fitbit device?

If so, and your Charge 4 is less than a year old, please give our team a call or chat with them , so that they get a closer look at your case. 

Here you'll find our contact options. 

[pskn]

this is happening to me too. screen just sooooooo dim, i cant see anything properly even indoor. Tried everything, disable sleep mode/DND, screen brightness set to auto/normal. I also saw mine sometimes can show at its peak brightness for a few second then go super dimmed again.

If I set brightness to dim, the screen is almost impossible to read in completely dark room.

Now I just use it for tracking only. Useless for any function that involved with screen.

I’m using 48.20001.100.76 firmware version and this latest firmware did not fix this issue. 

[Zofiab]

Same. This is not the first time it's happened or the first Fitbit it's happened with

[Maggie5371]

I am currently looking for a non Fitbit replacement.. I can't understand
how they stay in business. This is the 2nd piece of junk I've had. The only
way I'll wear a fitbit again is if they give me one to replace this piece
of junk in the hopes of keeping my business. I would be open to that
that... good luck if you have any recommendations for replacement pass them
on..

[Maggie5371]

OK, eating a little Crow right now :). I did call a fitbit helpline and my
thing was stuck on sleep/dim. Smack my head ... back In business 👍

[FrankSun]

So how did you fix the dimming re sleep mode?

[Maggie5371]

It must have accidentally put it in sleep mode. And didn't realize it the
customer service rep talked me through the process of going through
settings I believe, in getting to sleep mode and just taking it out of
sleep mode. I think that's the right technical term, anyway It's one of
those functions I never intentionally used.

[Crazygamer53]

Hi @FrankSun, To get to the Sleep mode, on you device scroll to Settings, then scroll down to Sleep mode, it should be in the off position, if it isn’t tap to change it to off. Hope this helps.

[Gintas50]

https://photos.app.goo.gl/UF8m3ajgiTv6Ci596 So here my two fitbit charge 4. One barely used (left) and another(right) used every day for 2 years. I try clear user data and still same

[Crazygamer53]

Hi @Gintas50 , That was how my previous Charge 4 was looking at 13-14 months then the screen went totally black after an update, I found out after, that they recommend going into your clock gallery in the app and changing your clock face to another. Once the face is changed on the device (hopefully the brightness increases) you can change it back. I hope this will help you.

[pskn]

Changing clock face is not working for mine. If that’s working for your case then it’s software issue that fitbit should fix.

[Gintas50]

Changing clock face don't do anything for brightness. It can be software because on auto setting and in bright light screen reaching visible brightness so screen ok I think, but that dim screen issue was on version .43 and still same on version .76. No reinstall, rollback of force update firmware on it so only solution left by fitbit is buy another watch. That screen issue scares me so much that I considering analog watch like withings scanwatch, but it's don't have NFC or GPS. NFC for me real deal-breaker...

[Blablabalala]

My screen is also so dim I can't read it in the middle of the night in a dark room.

I've checked sleep mode and all the others, I've changed the clock face, I've restarted. Nothing. I'm also just about done with Fitbit. This is ridiculous.

[JuanFitbit]

Hi everybody! Thank you for your messages, feedback and efforts.  

If you haven't done so yet,  please give our team a call or chat with them , so that they get a closer look at your case. 

Here you'll find our contact options. 

See you all around.