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Battery drain due to HR sensors not turning off

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‎07-12-2020 21:53 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-12-2020 21:53 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hi all,

 

I've developed the green lights staying on permanently issue yesterday, so far I've allowed to watch to fully drain battery and tried restarting after charging up; I've done the changing HR to off and syncing, also resetting the watch whilst connected to the USB charger.  Note that when I reset the watch like suggested, the fitbit logo appears with 22:58:00 underneath.  None of the above have worked so is my only other option to delete the charge 2 and readd it ? 

 

Many thanks to everyone who reads and responds,

 

Vinny

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-14-2020 20:54

‎07-14-2020 20:54

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎07-17-2020 10:45

In response to RicardoFitbit

‎07-17-2020 10:45

Can you tell me what your support said to fix this problem?

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‎07-17-2020 11:03

In response to bmac2222

‎07-17-2020 11:03

Hi there,

Sure thing, they asked me to do a battery drain test as the next step -
which is pretty much the following:

Turn everything off on the options , so things like HR monitor,
notifications, quick view etc, you want it running as bare bones in effect.

Charge to 100%, the wear it, make a note of the date and time it hit 100%
and then sync.

Sync a few times during the day and make a note of when it has completely
discharged again (not just low charge warning, it has to have run down
completely)

Send these two dates and times to them or open a chat online and let them
know.

To be fair, they were really helpful and in my case they are sending me a
replacement, of course everyone's circumstances are different but I can't
fault the service I received.

They emailed me a prepaid envelope to return mine and will send out the
replacement soon as mine is received.

Hope this helps?

Vinny
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‎07-17-2020 13:57

In response to SunsetRunner

‎07-17-2020 13:57

Thanks that is very helpful

Sent from Bori's iPhone
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