Battery drain due to reboot loop and HR sensors always on.

[scottam]

All of a sudden last week my Charge 2 started going through numerous reset cycles, and I noticed that the green heart-rate monitor sensor was blazing constantly. I've plugged in for a full recharge numerous times and even after reaching 100% the battery will drain to 0 within less than 2 hours. Has anyone experienced this type of issue? Any way to rescue this device? Appreciate any advice! 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @scottam welcome to the Community Forums, thanks for bringing this to my attention. Let me give you a hand with this situation. 

Seems odd that your Charge 2 is behaving in such way, this is certainly not the way we designed this specific Fitbit model to perform. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox, they'll be in touch with you soon.

In the meantime they contact you, let me know if you have any additional questions and I'll gladly assist you with them.

[scottam]

Great, thank you @RicardoFitbit . I look forward to hearing from the Customer Service team! 

[RicardoFitbit]

You're welcome @scottam, thanks for your reply. My apologies for the delayed response. 

Please do not hesitate to contact me back if you require further assistance or if additional questions remains unresolved, I'll be here more than happy to assist you with anything related with Fitbit. I also want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around.

[Brittbit06]

I have had a similar problem. In the last two days, my Charge 2 will not hold a charge. The green HR sensor is constantly on and extremely bright, but that it is. It will say it is fully charged but the minute I take it off the charge it dies again. I have reset it repeatedly but it doesn't seem to be doing anything. I have had this Charge 2 for right about two years now and I love it, so I really don't want to just scrap it. Is there anything else I can try???

[RicardoFitbit]

Hello @Brittbit06 welcome aboard. It's a please to help you with this.

I appreciate your effort and time troubleshooting your Charge 2 prior bringing this to my attention. I've created a ticket on your behalf to receive further assistance directly with our Customer Support team. Please constantly check your email inbox, spam and junk folders because they'll be in touch with you in a short period.

In the meantime they get in touch with you, let me know if you have any additional questions.

[scottam]

Hi @Brittbit06 (cc @RicardoFitbit ). Sorry to learn that you are having same issues I had with your beloved fitbit. I'm equally sentimentally attached to mine!  If you learn of a way to fix this issue please post it back to this message chain. I would love to know! I haven't received a useful response from fitbit-support ... they suggested I hadn't been charging the unit responsibly/properly... and then in follow up requested a pic of the HR sensor going nuts, but  of course I cannot get even that much activity from this Fitbit now! Gah!  So I've hit a dead end... 

[scottam]

@Brittbit06 @RicardoFitbit BTW this was my 2nd fitbit. I had a flex for couple years prior. I'm starting to think that their deliberate life span is roughly 2 years at best. Annoying. 

[Tnlo]

Mine started doing the exact same thing yesterday.  It also is about 2 years old.  It shows fully charged when I take it off the charger but then is completely dead within 5 minutes.

I’m wondering if it has something to do with the new update.  My tracker has version 22.25.02 and according to the forms they just rolled out a new version. 

[Brittbit06]

I have the same version. I did receive an email from tech support, but unfortunately, they didn't have the best news. They believe that because I have already tried multiple times to reset my tracker that it is simply defective. They are checking on the warranty for me, but being that it is two years old I don't have a lot of hope. I just hate that this seems to be a common problem, and yet there isn't anything that can be done about it. 

[JC19]

I am experiencing the same with my charge 2  @RicardoFitbit  Clearly something wrong here look forward to getting this resolved jc19

[Tnlo]

Support tried to be helpful, but it appears there is nothing they can do.

I still find it odd that there are suddenly a ton of posts on this form about Charge 2 trackers that have suddenly stopped holding a charge.  

In doing more research in other places on the internet, it sounds like most wearable tech has a life span of only about 2 years.  Which is also disappointing.  I would expect Fitbit to be a better leader in this area. 

[CleoKnight]

Likewise. My HR light turned on overnight and someone turn off and the battery drains in about 20 mins!

[GHaynie]

I am having the exact same problem. I can't charge it enough for it to keep up. I also am on my second Fitbit and have about decided they are only good for 2 years. A big pain. 

[RicardoFitbit]

Hello everyone! It's a pleasure to continue providing assistance with the inconveniences experienced with your Charge 2 devices, my sincere apologies for the delay in responding your posts. 

I appreciate all the information that was shared with us on each of your post in this specific 

For everyone who's experiencing battery drain with your Charge 2 devices, I recommend to check the steps that are specified on: Can I extend my Fitbit device's battery life? and then restart your Fitbits if the heart rate sensors are not working as the way they were designed. Our Charge 2 battery was designed to last up to 5 days, therefore, if after trying the steps previously mentioned the issue persist, don't hesitate to contact me back. 

For any inquiry related to our warranty policies, please check them out here. Thanks for the feedback that was shared.  

I'll be around. 

[CleoKnight]

Hello

I have tried all these fixes and none of them work. My Fitbit is only 15 months old, so just 3 months out of the one year warranty. 

I cannot even charge it now. I let the battery drain completely and tried charging and setting it up again today and the screen doesn't come to life anymore. The green light is still blazing for a little while after I take it off charge.

I am missing it terribly. 😞

[CleoKnight]

Mine is only 15 months old... It really shouldn't be doing this so early on! I think I'd be more ok with it if it were 2 years old as that would be better value for money, but 15 months is not acceptable.

[JC19]

Guys what I would suggest to do is talk to Fitbit via the live chat option this was really helpful and went through the options live time to save waiting for a response, as they can see you account and what is happening with your fit bit.  Mine was 18 months old and got offered another charge 2 or 50% off another Fitbit. I believe they come with a two year warranty 

[CleoKnight]

Oh fantastic! Thank you!

[VGio]

Seems that this has happened to many people. Clearly there is a device issue and the company is not willing to take much responsibility other than having their customer service reps offer a 25% discount on a new device. I think this company's ethical values are questionable and will be looking to purchase a competitor's device instead.