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Battery drain due to reboot loop and HR sensors always on.

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‎07-15-2019 13:44 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-15-2019 13:44 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

All of a sudden last week my Charge 2 started going through numerous reset cycles, and I noticed that the green heart-rate monitor sensor was blazing constantly. I've plugged in for a full recharge numerous times and even after reaching 100% the battery will drain to 0 within less than 2 hours. Has anyone experienced this type of issue? Any way to rescue this device? Appreciate any advice! 

 

Moderator edit: Subject for clarity 

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22 REPLIES 22

‎08-04-2019 20:16

In response to JC19

‎08-04-2019 20:16

Thanks very much for your advice. I spoke to support who offered to replace my Fitbit Charge 2 with a new one, or I could purchase an upgraded model for 50% off. I am now happy as will have a fitbit tomorrow!

 

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‎08-05-2019 13:01

In response to CleoKnight

‎08-05-2019 13:01

Happy days not a negative company as some are saying just have to go down the correct channels

Sent from my iPhone
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‎08-06-2019 15:19

In response to JC19

‎08-06-2019 15:19

Exactly. I thought their customer service was excellent. And to be honest I think 2 years at that price point is also reasonable. They were very happy to replace mine at 15 months.  My dad’s Fitbit charge 2 is more than 2 years old and going strong! 

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