Battery drains quickly, Charge 3 screen never sleeps

[DeeDeeVee]

I’ve had my Fitbit Charge for about a month. After charging the device on Thursday night , I was surprised to get a notification on Friday that my battery was low. I charged again and have had to recharge every day since. I’ve noticed that the screen rarely sleeps and almost continuously flashes the time and/or the Screen Wake/Display Notifications screen. I don’t have the device set up to send texts to my phone. 

No no idea what’s happening, but this is extremely frustrating. 

Moderator edit: updated subject for clarity

[NellyG · Accepted solution]

Hi @DeeDeeVee  yes, that would be very annoying. Try restarting your Charhe 3 several times and if that doesnt fix it, try a Long Restart. I will flag you post for a moderator to give further assistance.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[MarreFitbit]

Welcome on board @DeeDeeVee, it's nice to see you around here! Have you tried the tips and recommendations provided by @NellyG?

The length of time your Fitbit device operates on a full charge depends on how frequently you use it and various settings. You can start by turning off the option to wake the screen when you turn your wrist:

- On your tracker, press and hold the button. For Fitbit Pay-enabled devices, swipe right to access the Quick Settings screen.

- Tap Screen Wake to adjust the setting.

• If you don't need heart rate data, change the Heart Rate setting to Off. For more information, see What should I know about my heart rate data?
• Turn off notifications from your phone if you know you're going to receive many hundreds of notifications. A large volume reduces battery life. 
• On Charge 3, use guided breathing sessions less frequently. Multiple sessions per day may reduce battery life. For more information see What should I know about the Relax app on my Fitbit device? Also consider turning off bedtime reminders.
• If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
• Don't charge your tracker in extreme heat or cold. For best practices, see How do I charge my Fitbit device?

Give this a go and let us know the outcome!

[DeeDeeVee]

Thank you, thank you, thank you, @NellyG!  I tried this and my Fitbit is running just fine. I’ve only had the tracker for about a month and was at my wit’s end trying to figure out how to get it back on track. Thanks so much for your helpful response. 

Update; Thanks @MarreFitbit! I tried rebooting several times, but it just wasn’t working. I tried @NellyG‘s suggestion to do the little nag restart, and things are back to normal. Thanks for hearing my cry, ladies!

[NellyG]

Glad you are working again @DeeDeeVee 

[MarreFitbit]

Yay! We're so glad to hear you're back on track @DeeDeeVee! 

Thanks so much for marking @NellyG's post as the solution. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

[Elainebeach]

I have tried everything that was subjected and none of those things seems to work for me. The sad part about it is this is my 3rd Fitbit. I had 2 charge 2 before with the same issue so I went to change 3 hope that it was just a problem with the charge 2 but now I see it is a problem with Fitbit period. What a shame because I love the fitbit but I'm going to have to post a bad review on Google and Yelp.