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Battery dying after firmware 22.22.58.0

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‎08-17-2019 14:16 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-17-2019 14:16 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Fitbit updated the firmware last night and now my battery of fitbit dies within minutes of charging. Its shows 100% charged and then drains put to 0 in five minutes of wearing it.

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61 REPLIES 61

‎08-31-2019 06:32

In response to Tryagain123

‎08-31-2019 06:32

Now I have a case open with customer support. They want me to jump through hoops to troubleshoot. My device was working fine until the update. During that time, the date and time was "stuck" at August 24. On top of that, the unit would not charge. 

 

I don't know why they want to look at this one case at a time. They should just roll back the update so we can charge our units and wear them again. 

Best Answer

‎08-31-2019 06:43

In response to janbetz60

‎08-31-2019 06:43

Problem is it's now in the tracker and if the tracker can't stay powered up or synched long enough how can you over write the corruption they sent?

Best Answer

‎08-31-2019 11:33

In response to janbetz60

‎08-31-2019 11:33

Since the update, my watch was dying after charging, when it would indicate
on the watch fully charged. After a few attempts of charging it and
resetting the watch, it seemed to charge, but not holding charge. It now
scrolls through all the functions continuously at random times (I woke at
night and it was doing it in the middle of the night as well!!!), rapidly
depleting the battery. It went from 55% to 30% between roughly 9am - 11am
today. This all started to happen immediately after the update. I purchased
this device along with my husband - same type, same date. His is fine -
except he did NOT do the update and obviously won't be doing it ever (lucky
him!). So why do the rest of us get to be punished because we did the
update that fitbit recommended we do???? All FITBIT is offering me after
doing all the "troubleshooting" is that I get the 'privilege' of paying a
discounted amount for a new device, after fitbit provided programming that
ruined the functioning of my already paid for device.
Best Answer

‎08-31-2019 14:41

‎08-31-2019 14:41

Just found this thread, I'm glad to see it's not just my fitbit!  Misery loves company...

The useless thing is now toast and drops to 0% in under 10 minutes.  Customer support has recommended I take some steps to improve battery life such as turning off notifications.

...Really, Fitbit?

Best Answer

‎08-31-2019 15:02

In response to MBMHVJR3

‎08-31-2019 15:02

I don't know why they want to handle these on a case-by-case basis. There must be several hundred of us having the same problem. I have never had notifications on mine. It has worked fine up until last week! Now it won't hold a charge for 5-10 minutes. I found an email for one of the VP's of Fitbit and emailed him, so if he responds, I will post the response. 

Best Answer

‎08-31-2019 17:25

‎08-31-2019 17:25

Hmmm... this could be a stunt for all of us to buy new Fitbit. I have the same problem after update as well. Battery get wonky, there’s a few lines on my face of Charge 2, initially it keeps vibrating and when button push the screen doesn’t light up. After many rounds of resetting it finally turn on. But nonetheless. I just charge 2 hours and lesser than half a day it’s 15%. Either that or the battery status on my Fitbit doesn’t telly the status on my phone too! 

Best Answer

‎08-31-2019 17:26

In response to SunsetRunner

‎08-31-2019 17:26

Wow, mine is only 17 months old🙈😭 less than 2 years!!!!!😓😭

Best Answer

‎08-31-2019 19:40

In response to ALee83

‎08-31-2019 19:40

Now the led HR is working... I’m assuming it will not work on the next charge also...

Best Answer

‎08-31-2019 19:40

In response to Peeriemoot

‎08-31-2019 19:40

Same thing happened to mine... did you get a solution 

Best Answer

‎08-31-2019 23:08

In response to Ashderkatch

‎08-31-2019 23:08

Nope, but the LED light up this morning for HR then now it’s dead again 🙄

Sent from my iPhone
Best Answer

‎09-01-2019 02:04

In response to YJqHZK85

‎09-01-2019 02:04

Since doing the app update and the update on the tracker mine has totally died, even bought a new usb charger incase it was that, mines now been on charge since 10th August an it still won't switch on, all trouble shooting issues haven't worked either.

Best Answer

‎09-01-2019 02:14

In response to janbetz60

‎09-01-2019 02:14

Mines NOT worked since 10th August, it's still "on" charge yet not even switching back on, 

Best Answer

‎09-01-2019 02:19

In response to MBMHVJR3

‎09-01-2019 02:19

Haha, i Turnt off all notifications, took off auto sync locations etc and it's dead, so that didn't make any difference as i didn't even get time to check it to see how much battery I had left, and obviously didn't get my notification email or icon on Do But saying it was low. Now it won't even switch on

Best Answer

‎09-01-2019 04:48

In response to Faye78

‎09-01-2019 04:48

After submitting an open case with customer support, I have been offered a replacement tracker free of charge. They also sent me a certificate for 25% off a new tracker. 

My suggestion would be to contact support and have a case opened. 

 

 

Best Answer

‎09-01-2019 07:55

In response to Faye78

‎09-01-2019 07:55

Mine stopped HR, and I updated on the 16 Aug. which is the day that I uninstall and install it on my mom’s and let her use. 16 Aug also the day that I updated the firmware on my own phone.. so I’m pretty sure it’s the firmware that’s causing this issue.

Sent from my iPhone
Best Answer
0 Votes

‎09-01-2019 11:32

In response to janbetz60

‎09-01-2019 11:32

I'm gona open up a case and see what they say, right now I've nothing to lose it's it's not worked for over 21 days! 

Do it do it via the support tjat takes me to Twitter or just the on line

chat? 

Best Answer

‎09-01-2019 11:43

In response to YJqHZK85

‎09-01-2019 11:43

I had the same problem. They would not help me. I had to buy a new one. 😢 I feel they owe me!

Sandy
Best Answer

‎09-02-2019 06:49

In response to Sandyego

‎09-02-2019 06:49

Mine's broken too - customer service "less than helpful" - how to progress?

Best Answer

‎09-02-2019 16:08

In response to fishtwig

‎09-02-2019 16:08

I sent them an email asking them what they are doing about this.

Sent from Sandy's IPhone
Sandy
Best Answer

‎09-02-2019 19:42

In response to Sandyego

‎09-02-2019 19:42

Perhaps we wanna take this to Instagram!

Sent from my iPhone
Best Answer