Battery dying after firmware 22.22.58.0

[ShinaUK]

Fitbit updated the firmware last night and now my battery of fitbit dies within minutes of charging. Its shows 100% charged and then drains put to 0 in five minutes of wearing it.

[Avosburg31]

My Fitbit Charge 2 has been affected after this update as well. My battery does not die as fast as some of the others are reporting but it is certainly faster than it used to be a range of 1 day rather than 4. Secondly the green lights stay on constantly rather than the tell tale flickering.

In addition, it has stopped tracking heart rate and sleep cycles as well as some notifications. I contacted Fitbit and was offered their oh so amazing 25% of a new product. I’m curious why they think I would want to buy another product from them to inevitably wait until a firmware destroys that unit too. At least that’s how it feels to me.

I have always kept my device in impeccable condition, cleaning it daily. I also understand that eventually electronics fail but it seems awfully suspicious that it happened directly after a firmware update. Not only the timing but the fact that countless others as well, so much so that we even have a news story about it.

now after all this venting I want to state that I’m not looking for a free device. I simply want them to admit they made a mistake and put out an update to fix it.

Frankly, this situation reeks of the same bad business practices as internet companies throttling your internet speeds. It’s shameful honestly.

[SJP468]

I've just gotten the update on my device this weekend and it will not remain charged.  It charges to 100% but dies within an hour.  

[Ladygeekp]

Same here. 

[Ladygeekp]

Same issue since the update. 

[ALee83]

So it’s their firmware that’s giving us problem then!
The community is RIGHT 😬

Sent from my iPhone

[Faye78]

I've sent emails, at first they couldn't help me as warranty out of date, but offered me 25% off another fitbit. 

I said my fitbit would be fine if it wasnt for their update, so regardless of being out of warranty, it's an issue they need to sort out, well long story short and mentioning not fit for purpose I am bow getting a new charge 2 sent out to me. 

Just keep on, we shouldn't be penalised for their update issue. Your fitbit is no longer fit for purpose, you've bot cause it to stop working x

[Avosburg31]

Edit: They are now sending me a new one as well which I appreciate but all I asked for was a firmware update to fix the issue. I’m just hoping that same firmware doesn’t fry the new one as well but time will tell.

[ALee83]

The problem is I’m not in USA and they said the same thing to me also.. and said that they couldn’t offer me the 25% discount and brush me off... I don’t know if I keep insisting they would send me one😂🤣... since I’m located in Singapore.. blah..

Sent from my iPhone

[ALee83]

Let us know if the new will gets fried!!!

Sent from my iPhone

[Faye78]

I'm in the UK and I'm getting a replacement charge 2 sent out. 

The issue is the update has caused the problems, not the battery dying off its own accord, it's therefore not fit for purpose

[fishtwig]

@Faye78 what have you done to get them to agree to this?  They seem to still be umming and ahhing about what to do next with me...

[Ladygeekp]

Same response here.

[Sandyego]

I sent an email but got no reply. I think I am going to pester them with several emails next

Sent from Sandy's IPhone

[Faye78]

@fishtwig 

When they said mine can't be replaced due to being out of warranty, i said it's not a fault from my side, they've prevented it from carrying on working, had I not of done the update it would be fine. 

State that it's not fit for purpose ..

They shouldn't be doing an update that totally crashes and stops things from working and all they suggest is 25% off a new model. 

[Avosburg31]

That was exactly my response as well. We won’t fall for that bait and switch.

[Ladygeekp]

Very poor PR for their company.

[Faye78]

If I had to buy a new tracker it wouldn't be another fitbit, even with their 25% off, they've a problem with their update, not me having a problem with my fitbit. 

Yes if I've broke it, it's down to me, but I'm not being fobbed of with sorry it's out of warranty here's 25% off. 

No you need to fix it was your update broke it!! 

U don't buy a new phone unless you want a new one or you've broken it out of warranty, you get it fixed. Why should this be any different 

They need to fix the problem not pass the buck and say you need a new one as out of warranty! 

I'd of happily sent mine to them to fix it but it can't be fixed 

[Tryagain123]

There is definitely many bugs with this update. Aside from the other
issues, when I go to Sync my device with the app and do the “pull down and
release” to Sync my device from the data home page - it appears as though
it is Syncing, but the battery power level does not change, and it does not
show the lower battery level of my watch. BUT, if I go to the ‘Account’
page, and then tap ‘charge 2 connected’ to open the information on my watch
- and scroll down to “Sync Now”, it will them correctly Sync and update my
battery power level.
NOW tell me that is NOT a programming problem.
My watch continues to glitch, lose power and the programming does not allow
the device to sync properly, all since the update.
You are right, they should fix what they broke - they would keep more loyal
customers, rather than have people wondering if this was a problem of
design that could be replicated in the future.

[ALee83]

I totally agree!!!! If there’s only a handful of customers having such problem, then we can officially say it’s the users and the products is expired. Now it’s more than a handful, more like a community and still they blame it on users and expects the user to buy new ones🙄 outrageous! I’m gonna write to them if I don’t get response I’m gonna take this to Instagram.

Sent from my iPhone

[Ladygeekp]

They need to fix this IOS with a new release.