Battery icon with exclamation mark when plugged in

[livgogas]

My fitbit has been dead for a bit now because i stopped wearing it becuase it was not charging and the time was off. i decided I would charge it and try and fix the situation. I plugged it in to charge and it just shows a battery icon with an exclamation mark in the middle. What does this mean?! My fitbit is only a month old..

[Ejm3]

I was setting up a Charge HR and got this exclamation point when I first plugged it in.

I plugged it in then just let it charge and eventually it just charged nomally and has been fine ever since.

[AlvaroFitbit]

@livgogas Welcome to our Community! @livgogas @Ejm3 The exclamation mark on your tracker could mean one of two things: 1.- its battery is critically low in which case just recharging will correct it (it's just a warning). 2.- That a firmware update was not completed in which case you just need to complete the update. By your description it is the first scenario so just charge your tracker and use it as you would normally do.

I'll be around if you need more help! 

[DHHaines]

I am having this very same issue and I am unable to reset it at all. When I unplug it shows a full battery but then just shuts down. Replug it in and the exclamation point is back. Is 10 months the life span of this product ?  I hope not since my wife and I bought ours around the same time and hers is still working like new. Seems to be a lot of defects if you go b ywhat is on this forum

[AlvaroFitbit]

@DHHaines Welcome to our Community! Try cleaning your tracker's contacts and retry the restart. IF your tracker is still not responding then please contact our Support Team for further assistance.

Keep me posted!

[n2scuba]

The cleaning doesn't work. What works is doing a hard power off on your iPhone or iPad. The battery outline and exclamation point disappear and the Fitbit Charge HR jumps back to life.

[AlvaroFitbit]

@n2scuba Glad to hear that your tracker is now charging but I wanted to clarify that the phone app should not affect the tracker's ability to charge. Still what it should display is the tracker's battery status the last time it synced.

I'll be around!

[kellnwayne1970]

mine is doing the same i have tried on both wall charger and also computer port im not sure if its the charger.. as if i put a bit of presure on the charger at the fitbit it shows the charging signal  but it doesnt show that its charging you know how the green goes across the screen to show you??  i have a new charger coming to try that i hope it is but you mentioned that it could need  a software update..  how do you do the update?? 

[AlvaroFitbit]

@kellnwayne1970 Welcome to our Community! If you want to update your tracker you can check your app for any notification or the website about an update available. If there is one you will be notified. Did the new charging cable work on your device? Did you clean the contacts as suggested in my previous post?

Looking forward to your reply.

[Shernank]

Had same issue, saw advice to shut down iphone and response that it should have no effect, but surprise, it apparently does, fitbit immediately showed battery charging and ! Disappeared.  Hmmmm. Things that make you say hmmmm

[Shernank]

After 30 mins of frustration read this and tried it, immediately when I powered iphone fitbit displayed battery charging

[Shernank]

Try the simple shut down of iphone or ipad..worked on mine and my fitbit is few years old, Charge HR but it was behaving same as descrbed in this thread

[Sixnine]

I have a battery symbol with a lightning bolt but no bars. What does that mean.

[Loumann]

• Just worked for me as well. Thanks!

[raqueldr]

good for you but that did not work for me 

[Geary1964]

I tried it to did not work. Ugh!