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Battery life- having to charge everyday

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‎11-24-2019 04:26 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎11-24-2019 04:26 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Hi

Over the last week the battery life on my Charge 3 has diminished considerably.  I used to only charge my fitbit once a week but for the last few days it needs charging everyday.  I did a total reboot yesterday as it showed the wrong time and wouldn't sync.  Any ideas.  I have turned off the all day sync but this has never caused a problem in the past.  Thanks

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‎11-24-2019 23:34 - edited ‎11-24-2019 23:34

‎11-24-2019 23:34 - edited ‎11-24-2019 23:34

Please clean the contacts

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

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Wendy | CA | Moto G6 Android

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‎11-25-2019 13:58

In response to WendyB

‎11-25-2019 13:58

Thanks for the reply.  The charge 3 is charging fine and the contacts are clean.  I have switched everything off to stop anything draining the power but to no avail.  After charging it late morning yesterday it died overnight and after charging this morning the exclamation mark appeared by 5.30pm and is now showing 8% battery left.  It is very disappointing when my original charge is still going as my son wears it.

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