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Battery life not lasting

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‎02-24-2020 23:20 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-24-2020 23:20 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I have cleaned my charge 2, tried different ports, chords and a re-star. How do I contact Fitbit to see about a replacement please? Thanks Chazza

 

Moderator edit: Subject for clarity 

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‎02-25-2020 15:34

‎02-25-2020 15:34

Hello @Chazza6, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. I was informed by our Support team that they are already providing you assistance with this situation, therefore, please keep an eye on your email inbox for any update.

 

I'll be around if you need anything else. 

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‎02-26-2020 08:45

‎02-26-2020 08:45

My Charge 2 (after charging) lasts less than a min b4 it goes dead. How can u tell if it’s related to the battery. Can I get a new battery? I contacted FB via phone and wasn’t even told what was wrong, just sent a link for 25% off. Already invested in separate charger cable, wristbands. If I’m forced to get a new one, might as well get an Apple Watch then...

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