help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery short life

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2019 11:13 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-05-2019 11:13 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I have had issues with the heart rate sensor on my Charge 2. I restarted the device multiple times, and it still isn't working. Everything else works fine, except for the fact that the battery seems to be draining faster than usual lately. The green lights seem to be lighting up on the sensor. I have had it for roughly 2 years, and have had no issues until now. The strap is definitely tight enough, and it was working perfectly fine until the last few days. Any idea what the issue is?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-05-2019 19:59

‎08-05-2019 19:59

Hi @psolo33 welcome to the Community Forums, it's a pleasure to assist you with your battery concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Our Charge 2 battery was designed to last up to 5 days but the battery life also depends on how frequently you use all of its features. That said, I recommend you to charge your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. You can check this help article for more tips and recommendations as well.

 

Keep me posted, I'll be waiting for your reply if you require further assistance.

Best Answer
0 Votes