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Battery symbol on display

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‎04-07-2020 16:39 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-07-2020 16:39 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I charged my Fitbit charge 3 the other day. When it was done, I took it off the charger. I tapped on the screen and noticed it now has a white/gray battery outline as if it was charging. Is there a way to get rid of this?

 

Moderator edit: Subject for clarity 

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‎04-26-2020 14:58

‎04-26-2020 14:58

Hi @CLRuizTink, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. If you haven't already done so, I suggest you to restart your Charge 2 following the steps that are specified on: How do I restart my Fitbit device? and let me know how it goes. If the issue persists, to further assist you, please send me a picture of what's shown on your Charge 2 and after your reply we will move forward.

 

Let me know if you have any additional questions. 

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‎04-27-2020 08:16

In response to RicardoFitbit

‎04-27-2020 08:16

Good morning! I tried what you said regarding rebooting my device. While doing so, I had a hard time operating the screen. It was difficult to swipe to switch different screens and the display didn't want to stay on. Here is a pic of what my screen looks like after I had charged it when this first happened. It looks the same today.

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