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Bike ride not automatically detected by Charge 2

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‎11-07-2018 12:13 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎11-07-2018 12:13 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Normally my bike ride is automatically loged with bike ride outdoor. Today it is not automatically loged. What happened, I can see in my google account how long I have a bike ride but not on my charge 2.

What can I do to let it return?

 

 

Moderator edit: updated subject for clarity

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‎11-08-2018 10:26

‎11-08-2018 10:26

@Harpen Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your bike ride wasn't recorded. This feature is called Smart track and will use the movement that your tracker senses to interpret what you are doing. It could be that your tracker was too tight so it couldn't detect the motion while on the bike ride. You can read more about this feature here and try restarting your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎11-08-2018 10:26

‎11-08-2018 10:26

@Harpen Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your bike ride wasn't recorded. This feature is called Smart track and will use the movement that your tracker senses to interpret what you are doing. It could be that your tracker was too tight so it couldn't detect the motion while on the bike ride. You can read more about this feature here and try restarting your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎11-08-2018 13:23 - last edited on ‎11-29-2018 09:39 by Fitbit Moderator

In response to AlvaroFitbit

‎11-08-2018 13:23 - last edited on ‎11-29-2018 09:39 by Fitbit Moderator

Yesterday there where 2 rides from 15 minutes that didn't count. Maybe it was indeed to tide. I had it never before. But luckely today all was fine and the smart track works fine, the rides from home to work and from work to home was registered.

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‎11-29-2018 09:44

In response to Harpen

‎11-29-2018 09:44

@Harpen thank you for the update and sorry for the late reply. Happy to hear that your bike rides are being recorded again and hopefully this won't happen again or too frequently.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-11-2019 09:57

In response to AlvaroFitbit

‎02-11-2019 09:57

My Charge 2 was detecting my bike rides fine until Dec 10 2018. Since that day I have to enter it manually 95% of the time... Don't think it has to do with how I wear it... So what now? Did you update the software around that date?

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