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Black Horizontal Lines on Charge 3 Screen

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‎06-19-2021 15:31 - last edited on ‎06-21-2021 04:58 by Fitbit Moderator

‎06-19-2021 15:31 - last edited on ‎06-21-2021 04:58 by Fitbit Moderator

My Charge 3 has recently started having horizontal lines on the screen. I've tried restarting, changing clock faces, rebooting the device and clearing user data. Anything else I should try?

 

 

 

Moderator edit: subject for clarity

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‎06-21-2021 04:59

‎06-21-2021 04:59

Hello @ruggerica. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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