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Black Screen After Charging Charge 2

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‎10-28-2019 20:33 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-28-2019 20:33 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

When I finish charging my Charge 2, I notice that the screen doesn't come on. The green light is still active and when I plug it back in, it vibrates once to tell me it's charging. When I attempt to reset it

while charging, the screen is shown to be messed up. Sometimes it would be a pixelated line on one side, other times only half of the info would show on screen. There are times when the screen shows to be a plain white, or a mirrored image of whatever is on the screen. It would take several restarts before it starts to work again. It would also show as not fully charged when unplugging it after a night of charging. This seems to be only on the device.  

 

IMG_20191011_053657.jpgIMG_20191014_063040.jpgIMG_20191018_061703.jpg

   

 

 

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‎10-29-2019 10:42 - last edited on ‎05-17-2025 13:44 by Fitbit Moderator

‎10-29-2019 10:42 - last edited on ‎05-17-2025 13:44 by Fitbit Moderator

@NickB94 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 screen and thank you for restarting your device. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-31-2019 10:35

In response to AlvaroFitbit

‎10-31-2019 10:35

Thanks for the reply. It looks like it'll have to be replaced. Since it's out of warranty, I'll have to go to the charge 3

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