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Black Screen on Charge 3

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‎03-16-2022 21:08 - last edited on ‎03-17-2022 08:31 by Fitbit Moderator

‎03-16-2022 21:08 - last edited on ‎03-17-2022 08:31 by Fitbit Moderator

My fitbit charge 3 is too dim to make the device useable, I have tried contacting customer support both by phone and by chat. Support on the phone escalated my issue and I was informed that a certain percentage of their devices have this issue. Unfortunately for me the issue surfaced after the warranty lapsed, so I have no options but to toss the fitbit and money spent out the window.

 

 

Moderator edit: updated subject for clarity. 

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‎03-17-2022 08:45 - last edited on ‎05-28-2024 05:34 by Fitbit Moderator

‎03-17-2022 08:45 - last edited on ‎05-28-2024 05:34 by Fitbit Moderator

Welcome to the Fitbit Community, @Cass11. I'm sorry to hear about what happened with your Charge 3 and thank you for sharing your experience with us.

I understand how frustrating this could be, your feedback and comments are greatly appreciated. 

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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