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Black horizontal lines appeared on Charge 3 screen

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‎07-18-2020 12:19 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-18-2020 12:19 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

I have only had my fitbit charge 3 since dec 2019 and a black Line ( like loss of pixels) has appeared at the top affecting what’s displayed on screen

i have read the forum answers and it states pixel loss and needs replacing

please advise

 

 

Moderator edit: subject for clarity

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‎07-20-2020 19:16

‎07-20-2020 19:16

Welcome to the Fitbit Community, @AW52.

 

I appreciate your participation in the Forums and sharing that a black line has appeared on your Charge 3 screen. Thanks for the details provided, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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