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Black horizontal lines on display

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‎07-19-2020 10:52 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-19-2020 10:52 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hello, My charge 2 has black horizontal lines and it is increasing by the day. It is almost unreadable now. I wanted to buy a new charge 4 but now I am scared of the product. Also, I have changed 3 original bands, they do not last and are almost $30 a piece.

 

Moderator Edit: Clarified subject

 

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‎07-19-2020 19:41

‎07-19-2020 19:41

Hi @DR9841, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. To fix this, I recommend you to try the following steps to perform a restart process on your Charge 2:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button to restart your tracker:
    1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

Let me know if you have any additional questions.

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