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Black horizontal screen tearing

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‎06-24-2020 10:54 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-24-2020 10:54 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

Ive reset both with the watch and with the cable multipe times and tried resyncing my account but the problem persists.

This has only been happening when the watch goes below 80% battery but is consistent.

Any help appreciated.

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‎06-24-2020 13:31

‎06-24-2020 13:31

@BUSIA01 Hello!  Have you tried resetting the clock face as well?

 

If that doesn't work, I'd recommend you reach out to Customer Support for further help.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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