Black line across the screen

[Laurac1978]

Hi all. I've got black lines running across my fitbit screen and they are getting worse. I've tried resetting it and that hasn't worked. Seems like they only last around a year and then the screen goes. Highly frustrating. Any ideas please??

[ClaireRose]

Hi. I have the same problem. This is my second charge 3. I have contacted Fitbit and haven’t heard anything yet!

[Laurac1978]

Its not good is it. Hopefully they will contact us soon

[Angie520]

I had a pixie dust blotched screen on Sunday, and then it went to a black screen with nothing. I still haven't gotten anywhere, tried some of the suggestion others said, and nothing helped. My screen is completely Black, but if I touch the side button it vibrates. This is crazy, and it is also frustrating me a great deal. We all need help, and I wish someone could give us the help that will clear this situation up soon.

[Laurac1978]

I agree. Customer support is not very good at the moment

[Emmaaarrgghh]

Message FitbitSupport on Twitter. Much more helpful. I had the same issue, sent a photo and got a replacement within a week. 

[Laurac1978]

I'll try that. Thank you

[Laurac1978 · Accepted solution]

I have just done a live chat and my replacement is on its way