Black line going across the top of my screen

[Lisatorrance]

A black line has suddenly appeared on my charge 3. Not had it a very long and I’m gutted. I tried charging it, rebooting it and changing the clock face and nothing has worked... hoping you can help! Thanks 

[SunsetRunner]

Try a Long Restart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[Lisatorrance]

I’ll try this. Thank you 

[Lisatorrance]

I tried this and it didn’t work 😪

[SunsetRunner]

Contact Customer Support.