Black lines across Charge 3 screen

[CiaraMcNulty]

This morning there was one visible

black line across my screen. 8 hours later there is about 6 lines across my screen. I can only imagine this is going to get worse. Tried rebooting the device and changing the clock type as per all the other advice given but hasn’t improved the situation. Any advice?

[EdsonFitbit]

Welcome to the Fitbit Community @CiaraMcNulty.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart, please perform a long restart by following the next steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[CiaraMcNulty]

Hi, I tried the long reset without any success.

Regards,

Ciara

Sent from my iPhone

[EdsonFitbit]

Thank you for your response @CiaraMcNulty.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

Feel free to contact us back at any time.