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Black lines across display on Charge 3

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‎06-16-2020 11:29 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-16-2020 11:29 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

I bought my Charge 3 from John Lewis in September 2019. They have advised me to contact you.

Black lines started to appear across the display about 6 weeks ago which have steadily got worse to a point where I can no longer read emails, texts etc, read the time or see any information when it is recording my runs.

I have tried changing the clock face, doing a little restart, doing a long restart, rebooting and even unpairing it and pairing it back again. Nothing has worked. Please help.

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‎06-17-2020 04:38

‎06-17-2020 04:38

I rang the 0800 number and got straight through! A replacement is on its way!! Marvellous!

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