Black lines across screen on Charge 3

[CraigPiattelli]

A couple weeks ago a black line appeared across the center of my screen, I thought it was just a glitch and would fix with the next update. Now some more lines have appeared at the top. Have tried resetting and restarting both my Fitbit and my phone (in case it was a syncing issue for some reason) nothing has gotten rid of this. I had bougth my Fitbit from Amazon.ca, so I am unsure what to do for returns or customer service. Thank you.

Moderator edit: updated subject for clarity

[Smathias04]

If you create your own thread the Fitbit support people will message you.

Moderator edit: personal info removed

[SunsetRunner]

Okay, thanks Steph 👍

[VeronicaMCh]

Hi! I have the same problem since yesterday. I tried the same steps (restart, reset) but nothing changed. I'm really worried because it was a gift from my aunt and I don't live in the United States. Please help 😞

[Emsnan]

Contact help and support, I’ve just received my 2nd replacement! Just the device nothing else...

Sent from my iPad

[Oldballie]

Contact Fitbit directly ,they sent me a new one .

[Silvien]

Hi! 

I have my Charge 3 since last November and I noticed a few days ago that a black line appears on the top middle of the screen. I swapped clockface so the watch can refresh itself, I restarted multiple times, but it doesn't want to disappear. I took a picture of the screen in case it is needed. Have you got any suggestion?

Thank you!

[Laneybfl]

I have heard that if you contact Fitbit directly they will replace it

Sent from my iPhone

[Silvien]

Thank you 🙂

[Laneybfl]

You are welcome

Sent from my iPhone

[Hangu001]

I also have the same problem... one line two line and now more ... I have reset multiple times but I seem to get more lines 

what can I do ?? 

Moderator Edit: Formatting

[SunsetRunner]

Hi,

If you start a new thread, someone from support will respond to your message and help try & resolve with you. I had also tried all suggestions, none of which worked. They sent me a new one out very quickly.

Good luck 👍

Sent from my iPhone

[Laneybfl]

Thanks. We just called FitBit Customer Service and they were able to help.

Sent from my iPhone

[DonnieDetroit]

Hello,

I bought my Fitbit Charge 3 in January, love it but I am having major problem with the display. About 1 month ago I noticed a line across the screen (I use the HR Stat clock face) going through the clock part of the display on my watch. The screen developed more black lines and eventually I couldn't see any of the pixels for the HR Stat Clock and when I swiped the screen I could see the black imprint of the heart shape and so on from the HR stat clock face (as if they were burned into the screen and blocking the pixels). Now the screen seems to have stopped working completely. I have been looking through the boards here and I have gone through the restart process as suggested (a few times!) but the problem is still there. Is there anything else that can be tried? Thanks

[HT_UK]

Hi

You will need to contact FitBit directly implicate afraid. They should give you a replacement watch.

hope this helps

[DonnieDetroit]

Thanks, was hoping there may be a software fix. Will contact them, thanks for you advice.

[Laneybfl]

Thanks we have already contacted Fitbit.

Contact Fitbit directly.

Sent from my iPhone

Moderator edit: merged reply

[Eoghan79]

Just create your own tread, when I did they were very obliging and they sent me out a new one

[Missmarmelle]

honestly, it is disappointing to see so many people are experiencing the same issue as I am. Clearly shows how defective the product is

[Rainyguy79]

Ok. Previously I got the white line...it went away on its own. And now I have this black line near the top. I am now worried now more black lines will come out. Sigh

[Laneybfl]

i have heard if you send it to Fitbit they will replace it

Sent from my iPhone