Black lines across screen on Charge 3

[CraigPiattelli]

A couple weeks ago a black line appeared across the center of my screen, I thought it was just a glitch and would fix with the next update. Now some more lines have appeared at the top. Have tried resetting and restarting both my Fitbit and my phone (in case it was a syncing issue for some reason) nothing has gotten rid of this. I had bougth my Fitbit from Amazon.ca, so I am unsure what to do for returns or customer service. Thank you.

Moderator edit: updated subject for clarity

[MEB80]

I did too and I'm wondering if that is what caused it. I bought a Charge 4, which has all the same features, but I'm not taking it in the water.

In His Service,
Martha B

+++ Faith promises a safe landing, but not a calm voyage. +++
*** Faith is not believing that God can do it, it's knowing that He will. ***

[DPB0589]

No. --
David Bors

[Emsnan]

The charge 4 is supposed to be able to go into the water, to be fair you could have got a cheaper device elsewhere x

Kind regards

Pauline Hughes

[MEB80]

The charge 3 was advertised as able to go into the water as well - it was one of the reasons I wanted it. I got it on a black Friday sale so it was reasonable. Since I'm tied into a community of friends who all have Fitbits and do challenges together I'm not looking to change brand.


In His Service,
Martha B

Moderator edit: format

[DPB0589]

I don’t get it. What’s the point of your remark. I love my Charge 4 regardless if I go swimming or not.

Sent from my iPhone

[MEB80]

My problem was I bought Charge 3 before I had to get rid of my Charge  2 because 3 said you could go swimming in it. Then after 13 months I started having problems and the only thing I can attribute it to is the water, since I had no problems with the other ones. So because I was 1 month past warranty I ended up having to buy a new one. When you buy something for an advertised feature, it's very disappointing when it doesn't deliver as promised. So I don't want to buy a new tracker every year, so I'm not getting this one in water. Sabotta is trying a different brand, which if you aren't tied into a community could be a smart move.

[andreaxoff]

I swam often with Charge 3 but settled for the black lines since I was past
the warranty. This summer the Charge 3 developed a fatal error (also after
a swim.) I decided to buy a Charge 4 and now swim and kayak with it
regularly. So far so good. The instructions said to never charge the device
when wet, so I am always waiting before charging after a swim. (I do also
take it off before showers.)

[Emsnan]

If a product is designed to be able to swim whilst wearing it, what’s the point in taking it off. A fitness tracker is for such things, my charge 3 was purchased for the very reason to go in water yet they can’t 🤔🤔 as the device is defective..

Kind regards

Pauline Hughes

[Emsnan]

I did absolutely the same thing, purchased the charge 3 just for swimming..x

Kind regards

Pauline Hughes

[Emsnan]

Really they say don’t charge when wet !! are they seriously thinking we would mix water and electricity 😳. Thanks for the heads up on the charge 4..x

Kind regards

Pauline Hughes

[WilsonFitbit]

Hello everyone. Thank you for your participation in the community forums. 

I appreciate your comments and feedback and I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process.

If you have questions or concerns about using your Fitbit devices when swimming, I'd recommend taking a look at this post that contains more information. If that information doesn't resolve your inquiries, take into consideration that you can visit the Fitbit User Manuals for detailed information about a specific Fitbit device. 

Also, note that you can contact our Support Team for additional assistance. You can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected.