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Black lines across screen

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‎06-15-2020 19:12 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-15-2020 19:12 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

My fitbit has developed horizontal black lines at the top of the screen. I have rebooted, changed watch faces (which worked for one day) and rebooted while plugged in. Thanks for any help you can provide. 

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‎06-16-2020 08:25

‎06-16-2020 08:25

@Freemark Hello and welcome!  I'd recommend you reach out to Customer Support for further assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

‎06-16-2020 08:25

‎06-16-2020 08:25

@Freemark Hello and welcome!  I'd recommend you reach out to Customer Support for further assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎07-06-2020 22:32

In response to Heather-S

‎07-06-2020 22:32

Hi this has started happening to me, but I don't see anyway to email support, how do I contact them? Is it only via phone?

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‎07-07-2020 12:47

In response to Rand1

‎07-07-2020 12:47

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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