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Black lines across the Charge 3 screen

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‎01-10-2021 23:27 - last edited on ‎01-11-2021 03:04 by Fitbit Moderator

‎01-10-2021 23:27 - last edited on ‎01-11-2021 03:04 by Fitbit Moderator

In the last few months several black lines are appearing  in my Charge 3. I tried everything I came across in this forums, from changing the clock face to reset the device and nothing has changed. It's sad cause my previous tracker, the Charge 2 only last me for exactly one year when it stop charging and I bought this Charge 3 only 13 month's ago. Do anyone have a solution to this problem? I dont want to be buying a device every year. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-11-2021 03:06

‎01-11-2021 03:06

@Chelo360Cruz I hope you're doing well!

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Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-11-2021 11:58

In response to AlvaroFitbit

‎01-11-2021 11:58

Thanks, I appreciate that! @AlvaroFitbit 

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