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Black lines and no sleep scores-Charge 3

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‎09-28-2020 16:49 - last edited on ‎09-30-2020 17:10 by Fitbit Moderator

‎09-28-2020 16:49 - last edited on ‎09-30-2020 17:10 by Fitbit Moderator

After the last update I started getting black lines at the top of the display (missing pixels).  Also, it is not giving detailed sleep info/score. I have tried all the suggestions - restart, long restart, changing clock face.  Help!  At the rate I'm losing pixels the screen will be totally black in a week!

 

Moderator edit: updated subject for clarity

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‎09-30-2020 17:10

‎09-30-2020 17:10

Thank you for visiting the Fitbit Community @Candy515.

 

I'm sorry to hear that your Fitbit Charge 3 started getting black lines on the display and that is not giving you the sleep score. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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