Black lines crossing the Charge 2 screen

[ToniB.]

Hi guys,

I have a Charge 2 and I'm having problems with the screen. The device works but there are black bands crossing the screen sideways making difficult to read and use it. The device was off for two weeks but it is in perfect condition which disappointed me because I’m extremely careful.

Please can someone help me or give me some tips on how to solve the problem if possible.

Tks!

Moderator edit: updated subject for clarity and text format

[AlvaroFitbit · Accepted solution]

@ToniB. Welcome to the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 screen not working as it should. Try restarting your tracker by following these instructions.

Let me know how it goes.

[ToniB.]

Good afternoon Álvaro,

First of all, I would like to thank the help.

I have tried the approach you indicated a few times actually and unfortunately, the screen display problem continues after the restart as indicated by your instruction. I hope there are more options to fix the problem and I will still be able to use Fitbit for a while longer.

Best regards.

[SunsetRunner]

My Fitbit has been so amazing up until a few days ago when I too got these two black lines across the screen. I’ve tried restarting it as directed, but the problem still is there. Are you able to replace the Fitbit?

[AlvaroFitbit]

@SunsetRunner Thanks for stopping by! Sorry for the delay in my reply.

@ToniB. @SunsetRunner  thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this. I noticed that you both already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Markgray456]

I have the same issue.  Resetting doesn’t resolve it.   My Fitbit charge 3 is about 20 months old