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Black lines on Charge 3 screen

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‎03-06-2021 03:50 - last edited on ‎03-07-2021 05:27 by Fitbit Moderator

‎03-06-2021 03:50 - last edited on ‎03-07-2021 05:27 by Fitbit Moderator

I got my Charge 3 in less than a year and today it’s showing 2 black lines that I couldn’t fix. I have tried restarting the watch and fully charge it and it still doesn’t work.

 

Could anyone advise me how to fix this problem? 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-07-2021 05:29

‎03-07-2021 05:29

@Pearla7997 It's great to see that you've visited the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-07-2021 13:08

In response to AlvaroFitbit

‎03-07-2021 13:08

Thanks Alvaro for your message.

 

I have contacted the Support Team and they were very helpful and I really appreciate your support. 

Many Thanks.

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‎03-11-2021 08:07

In response to Pearla7997

‎03-11-2021 08:07

@Pearla7997 glad to hear that our Support team was able to help you and thank you for letting me know. Hopefully this will encourage other users to contact them too if they need assistance and troubleshooting doesn't work.

 

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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