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Black lines on my Charge 3

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‎05-28-2020 12:51 - last edited on ‎09-16-2020 19:33 by

‎05-28-2020 12:51 - last edited on ‎09-16-2020 19:33 by

Despite following the suggestions for resetting my Charge 3, the black lines are still on my screen. This is the second Charge 3 that I have had with the same problem. Is there a design fault?

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‎06-11-2020 16:46

‎06-11-2020 16:46

Welcome to the Fitbit Community @TinaC4740.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for following the suggestions for resetting before contacting us.

 

I noticed that you've recently been in contact with Customer Support. If you are still having the issue, please let them know in order to get further assistance. They will let you know how to proceed as soon as possible.

 

If you have any question, please let us know.

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