Black lines on screen-Charge 3

[B-Mac]

A few weeks ago I developed a black line across the top of my watch screen. I now have three-two at the top and one at the bottom. I have tried restarting my watch and also changing the watch face but unfortunately it hasn’t worked. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @B-Mac.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart you can try a a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether you still continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.