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Black lines through front of the screen-Charge 3

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‎05-30-2020 11:33 - last edited on ‎09-16-2020 19:27 by

‎05-30-2020 11:33 - last edited on ‎09-16-2020 19:27 by

I have multiple black lines through the front of my screen. I have reboot it, the long restart and they are still there. Can anyone give me any other suggestions to try? 

 

Moderator edit: updated subject for clarity

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‎06-11-2020 18:28

‎06-11-2020 18:28

Welcome to the Fitbit Community @Kristina6625.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for following different troubleshooting steps before contacting us.

 

I noticed that you've recently been in contact with Customer Support. I'm pretty sure that they will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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