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Black screen and no vibrations on Charge 3

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‎09-22-2020 13:34 - last edited on ‎11-13-2020 08:01 by Fitbit Moderator

‎09-22-2020 13:34 - last edited on ‎11-13-2020 08:01 by Fitbit Moderator

my charge 3 was on the charger, had to take it on a walk and plugged it back onto the charger when I got back from the walk.  When it was fully charged I removed it from the charger and the screen was black.  Does not vibrate when I put it back on the charger to reset.  Tried both 8 second and 25 second reset with no success.   Green light works, it tracks everything, no notifications or vibration though.  Help!

 

 

Moderator edit: updated subject for clarity. 

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‎09-22-2020 13:38

‎09-22-2020 13:38

Forgot to mention that I tried changing clock faces several times also and that did not work

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‎11-13-2020 08:06

In response to BronwynB

‎11-13-2020 08:06

Welcome to the Fitbit Community @BronwynB. I'll be glad to assist you with your Charge 3 screen and vibration inquiry. Thanks for letting us know that you have tried restarts and changing clock faces. 

 

I got in touch with our support team and they have informed me that they have already assisted you. You can check help article: How do I get notifications from my phone on my Fitbit device?

 

Let me know if you need further assistance and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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