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Black screen and smiley face only

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‎01-19-2020 06:46 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 06:46 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

I have issues with my fitbit charge 3.

i bought it online about one year ago.

 

now the screen is all black and fitbit does not do anything. Also not when I press the hold button to restart. 

Just now it showed a smiley face only. I have put it in the charger for two hours, but it stayed on Smokey face only. Now the screen is all black and does not do anything.

 

who can help me? Is it broken?

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‎01-19-2020 10:34

‎01-19-2020 10:34

Contact Customer Support.

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2 REPLIES 2

‎01-19-2020 10:34

‎01-19-2020 10:34

Contact Customer Support.

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‎01-19-2020 16:32 - edited ‎02-23-2024 03:23

In response to SunsetRunner

‎01-19-2020 16:32 - edited ‎02-23-2024 03:23

Hi there @PimBijtel, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior. Thanks for trying to restart prior to posting here. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Thanks for your help and recommendation @SunsetRunner.

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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