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Black screen can't read anything

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‎10-19-2020 02:10 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-19-2020 02:10 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

Hi - I am getting in touch because the brightness is not working on my Fitbit Charge 3.  It has been like this for a while now and I have been trying to change the brightness from auto to normal but now it has finally become impossible for me to even read anything on there!!! I have now seen that there are numerous people with the same problem so this is obviously something that is happening within your organisation. I have rebooted, done every single suggestion on the forum. This is extremely frustrating so please tell me what the current situation is regarding this - are your team working on resolving it currently? 

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‎10-19-2020 03:34

‎10-19-2020 03:34

I just got on here for the same issue that I was having this morning. I pressed my sidebar three times and it shut my Fitbit off and then I held the sidebar in and it rebooted and my screen came back. You might want to try this and hopefully it works for you too.

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‎10-19-2020 04:10

In response to Kimberlee29

‎10-19-2020 04:10

Thanks so much, I've tried it but no joy , i might have another go later and just turn it off for a while ☹️

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