help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen - no response from Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2020 02:33

‎10-03-2020 02:33

I initially contacted Fitbit via the forum IN AUGUST! I did all the troubleshooting as suggested, it didn’t work. I then replied to the thread three times to say it still wasn’t working and have never received a reply. This is absolutely unacceptable customer service! What am I supposed to do (besides never buy another Fitbit product and recommend the same of friends and family)??.

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎10-03-2020 03:16

‎10-03-2020 03:16

Unfortunately, this is a user forum and customer support do not monitor these pages. As you have had no help here you might want to contact customer support via contact.fitbit.com 

Best Answer

‎10-03-2020 03:44

In response to SteveH

‎10-03-2020 03:44

I appreciate the response, Steve. At the time, the customer service link sent me directly to the community forum which was monitored by “Fitbit moderators”, one of which I was initially in contact with. I was unaware that that was no longer the case. Thanks again.

Best Answer
0 Votes

‎10-03-2020 04:13

‎10-03-2020 04:13

I am having the same issue with my charge three Fitbit

Best Answer
0 Votes

‎10-03-2020 04:13

In response to amwalters22

‎10-03-2020 04:13

There still are moderators and they help out where they can but they are not part of the customer support team.

Best Answer