Black screen on Charge 3 even after several restarts

[Gameover620]

So I got my charge 3 in December 2018 and I was honestly surprised at how helpful it’s been. Starting in the beginning of this year a single white line popped up on the upper 1/3 of the screen which was pretty annoying where it was but the watch was still functioning normally. I tried to reboot the device from the Fitbit itself, change the watch face, and the smiley face reset to no avail. A few weeks later another 2 white lines appears on the bottom 1/3 of the screen and again I tried the 3 steps mentioned above. As of last week I now have a fully black screen. I know the watch is still functioning because the alarms are still going off and it’s still syncing. 

I tried contacting customer support around the time the double white lines popped up and the response was “here’s a 30% coupon to buy a new one in 30 days”. I can’t say how disappointed I am with this product considering I’ve only had it for 2 years had it not like I’m a construction worker or doing something so intense that I can see why the screen is malfunctioning. I’ve had items cost a fraction of the Fitbit and last several times longer and based on the posts in this community I’m far from the only one to have issues. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Gameover620 Thanks for stopping by!

Sorry to hear about this. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

I'll be around.

[jackie-s14]

I have the sand problem with mine which is only less than 18 months old.  I have restarted 3 time with no good  results.  Very frustrating as I play golf and can’t start my game.  
Would appreciate a response from Fitbit please.