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Black screen on Charge 3

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‎07-31-2020 00:56 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-31-2020 00:56 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

I have had my Fitbit charge over 12 months . I woke up this morning the screen was only showing half a screen the other half was pixelated out. I looked up trouble shooting and did a soft reset, this didn’t work so I then tried a hard reset  as at that stage I could just still see half of the screen. Soon after hard reset that screen went black , green lights are still working and the watch vibrates when reset but nothing on screen. As I have done a hard reset Unfortunately I cannot now sync as I  cannot see the Bluetooth pairing number to re-add the device.

i have been reading reviews and this appears to be a common problem . I would like to contact Fitbit Australia but I don’t have a twitter account I waited for live chat but after a long time gave up. Any suggestions?.

 

 

Moderator edit: subject for clarity

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‎08-05-2020 19:45 - edited ‎08-05-2020 19:48

‎08-05-2020 19:45 - edited ‎08-05-2020 19:48

Welcome to the Fitbit Community, @JaneAv.

 

I am sorry to hear about the issue you're experiencing with your Charge 3 screen and difficulty contacting our Support team. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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